• Local IT: BCC-IT-INFRA SD 
  • 3PL: DSC-EMEA.3PL.SERVICEDESK (SL Service desk)
  • Elog (Nokia): AP-DSC-ELOGSUPPORT. Supplier (Accenture )must be added to closure field 
  • AMS (Urgent requests that cannot be managed by FLS and 3PL): SELECT-UPGRADE-AMS-ACCENTURE 
  • E mailing issues -GLOBAL-GES
  • Power BI: GLOBAL-MYBI.SolSupport  
  • EMEA service desk, assignments usually by local IT only: ITSC Prague Service Desk
  • NL-BO.APPLICATIONS.SOLUTIONS.STARWARE (HP Delivery Pre Alert from Mercury/Prologs)
  • IBM FLS Group: FLS-LLP.IBM
  •  For access to shared drives located in Diegem e.g  \\bedgbna1029.prg-dc.dhl.com\wel-billing: BNL-COUNTRY.INFRASTRUCTURE
  • For updating owners of distribution lists: GLOBAL-CAM.LDAP
  • FileZilla: GLOBAL-SHIFT.WIN.ADMI
  • Manhattan: GLOBAL-MANHATTAN-WMOS-SUPPORT (always use 917 form)
  • Mercury access: GLOBAL-DHLGM-MERCURY
  • SPC computers: EMEA-SPC.DESKTOP (Martin Pelikan) - here is how to determin the PC is supported by SPC team:  the PC name looks like cclllWDEL310nnn   where CC is country code, LLL is location code, WDEL310 is a constant and NNN is always digit.  whatever is related to those PCs, Martin is the "local support" for anything related to PC or laser or label printer
  • Centiro: GLOBAL-CENTIRO.EXTERNAL
  •  Eshare/Ishare team: GLOBAL-ISHARE
  • Local IT - BCC-IT-INFRA