Issue:
If a container is named by the LPN, it means that there is an opened put away task for the part, that's why warehouse couldn't pack it properly.
Exception:
What we cannot solve is if the serial is missing originally under the part, because they mess up the put away and its packed in the container like that. In this case we cannot unpack the container as error message pops up that serial is mandatory.
Solving it:
LPNs should be copy to a sticky. Those containers need to be opened and there is an UNPACK CONTAINER option in the right side of the screen. When it pops up we need to add 1 to Remove quantity and close the window (order will go pack to Being Packed status)
After that we search for the LPN on WMS, we will see that the qty is 0. That's because the system separated the serial, LPN and qty will be under the serial, so we need to check the audit for the LPN and we will find the serial number. If we search for the serial, we need to open the BIN location for it and we will see the parts there but as we reached for the serial it will be on the bottom line, and we need to match it with its LPN.
What needs to be done is to remove the bottom line w/o LPN, and add the removed serial to the matching LPN so it will have 1 qty again
When that's done we need to check the task console for the opened task, when we find it, we need to move parts back to the source location with SUIT tool, close the task then the part can be packed again in the order.